Volunteering, delivering papers, mowing lawns, and working in the family business as a youngster in Dubuque, Iowa, taught me a lot about helping others, and seeing what “success” looks like through their eyes.
Ever since, I’ve had a drive and a passion for helping people achieve what matters most to them – in their ventures as well as their adventures.
Somewhere along the way I put the words Transform, Perform, and Grow to this work. Because I find those powerful, interconnected ideas to be what does matter most to passionate and dedicated leaders, owners, and executives.
- We need to Perform well in order to Grow.
- When we Transform, we look for new ways to Perform.
- When we experience Growth, our Performance needs often change.
And there we are: TPG Companies. Transform. Perform. Grow.
At TPG, we’ve found there are certain mindsets and actions – themes – that are at the heart of helping a business, person, or entity Transform, Perform, or Grow. For instance:
- Integrity is Paramount.
My years as a member of Rotary International have ingrained in me the words of the Rotary Four-Way Test. It is a top notch way to describe an approach to operating with integrity, respect, and honesty:
- Is it the truth?
- Is it fair to all concerned?
- Will it build goodwill and better friendships?
- Will it be beneficial to all concerned?
The Four-Way Test is a standard we go back to time and again. I simply don’t believe we can truly be helpful to other entities unless we hold ourselves to a standard of high integrity.
- Tend to the Relationships.
We care deeply about the people we work with, and the success of their companies and organizations. If you care deeply, you do your best to tend and nourish the relationship – by acts of care, being authentic in your communications, active listening, and by putting yourself in the other person’s shoes to see and experience from their perspective. “We’re in this together” – believing and making this true can build valued and valuable relationships.
- Words Matter.
I veer away from using the term “customers,” or even “clients,” as those words imply a transaction rather than the deeper, longer-term, and more mutually beneficial transformative relationship we experience with many entities. Relationship language is so deeply valued at TPG Companies, we’re in a constant mode of re-training and reminding ourselves, because word choices matter.If we say we’re about Transform, Perform, Grow, but our words don’t reflect that, then somehow we’re not actually telling the truth (see #1 above!). I’ve written more about words here.
- Keep Learning. Filter and Integrate What’s Learned.
I’m an information collector – just ask my colleagues. I’m drawn to knowledge that helps owners, leaders, and executives think and act in better ways – to achieve and grow results. Collecting and learning are strong values at TPG.Filtering and integrating that new knowledge is key, though. To truly tend to our relationship (see #2), I need to be highly discerning about when integrating the “new” is of value to you and your business, versus when it’s just overwhelming.
And it all started with volunteering, delivering papers, the family business, and mowing lawns…seeing the world through the eyes and the stories of PULMs (People Unlike Me).
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